Mystery Shopping & Customer Experience Audits
Mystery shopping is a type of primary research in which a mystery shopper poses as a customer in order to learn more about how a retail establishment does business. Customer experience, service quality, process efficiency, store hygiene, and other factors are measured using the data acquired from mystery shopping. The goal is to get a consumer’s perspective of the store so that companies may pinpoint areas that need work.
How we will?
Our mystery shoppers provide us with precise, useful information in real time, which is then audited and shared with customers for internal evaluations and remedial actions. Mystery shopping gives you a glimpse of what transpires when your sales and customer care personnel interact with hard-won potential customers. Additionally, it exposed areas for improvement in the deliverable's quality and distribution route.
Services Offered
Benchmarking Competition
Consumer expectations are constantly rising, so everyone of us must be alert to what's happening in our neighborhood to make sure we stand out in this competition, satisfy customers, and maximize earnings. Through our mystery shopping reports, we offer insights on product mix, merchandising, point-of-sale marketing, service, and delivery.
Audit of Visibility
The potential of in-store marketing and exposure is being utilized by our product marketing teams. Although this has shown to be an excellent tool for tipping the scales in favor of a specific brand over its rival, this is primarily dependent on how well the store's display designs are implemented. To make sure the product marketing team is getting value for their money and that retailer marketing teams can closely monitor the implementation of their space selling plans, TRS's professional staff members visit certain units and perform surprise audits.
Survey of the Market
We create plans to pose inquiries to current or potential clients regarding your company or the services you offer. One of the best ways to gain insights is to communicate directly with your customers using social media, SMS, email, and mobile numbers. The consultants at TRS not only assist you in determining the necessity of doing these surveys, but we also create them, assist with their implementation, and offer useful insights.
Analytics of Data
We enhance your business with actionable insights. Our skilled shoppers collect information about everything, including atmosphere, personnel, cleanliness, and merchandise. Wouldn't you like to know how much the employees are actually doing to get customers to buy from you? Does he do it at all, or what? We do more than merely gather data. In order to facilitate our clients' ability to extract effective solutions, we ensure that the data is presented in an impartial and quantifiable manner.
Services Offered
Benchmarking Competition
Consumer expectations are constantly rising, so everyone of us must be alert to what's happening in our neighborhood to make sure we stand out in this competition, satisfy customers, and maximize earnings. Through our mystery shopping reports, we offer insights on product mix, merchandising, point-of-sale marketing, service, and delivery.
Audit of Visibility
The potential of in-store marketing and exposure is being utilized by our product marketing teams. Although this has shown to be an excellent tool for tipping the scales in favor of a specific brand over its rival, this is primarily dependent on how well the store's display designs are implemented. To make sure the product marketing team is getting value for their money and that retailer marketing teams can closely monitor the implementation of their space selling plans, TRS's professional staff members visit certain units and perform surprise audits.
Survey of the Market
We create plans to pose inquiries to current or potential clients regarding your company or the services you offer. One of the best ways to gain insights is to communicate directly with your customers using social media, SMS, email, and mobile numbers. The consultants at TRS not only assist you in determining the necessity of doing these surveys, but we also create them, assist with their implementation, and offer useful insights.
Analytics of Data
We enhance your business with actionable insights. Our skilled shoppers collect information about everything, including atmosphere, personnel, cleanliness, and merchandise. Wouldn't you like to know how much the employees are actually doing to get customers to buy from you? Does he do it at all, or what? We do more than merely gather data. In order to facilitate our clients' ability to extract effective solutions, we ensure that the data is presented in an impartial and quantifiable manner.
Our Services
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